Join the team

Description

Global Expat Pay is experiencing rapid growth and we now have an exciting opportunity for a Senior Customer Success Manager to join us.

As our Senior Customer Success Manager, the purpose of the role is to oversee the efficient and effective delivery of our service.  You will actively participate in events to discuss mobility challenges trends and how Global Expat Pay can help change its landscape, as well as sharing your ideas to continue translating customer needs into our solution.  You will make sure that customers get maximum value from our technology and give them insight into this through relationships that you have built and maintained.

Responsibilities

• Design and implement business strategies to deliver efficient and accurate operational processes across our customer base.
• You and the team will liaise with customers and ensure that reporting is delivered in line with agreed timelines and quality requirements.
• You will manage and ensure delivery of the end-to-end monthly data and compensation process, including collecting, processing, distributing data and payroll instructions, in line with agreed customer KPI and SLAs.
• You will conduct reviews of customer deliverables, e.g., payroll, finance and other operational and management reporting and obtain sign-off prior to delivery.
• You will identify constant technology user experience improvements through active use of our technology.
• You will roll-out technology updates across our customer base.
• You will ensure user acceptance testing (UAT) is complete as in line with the development cycle.
• Set and monitor comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Enable employees to encourage maximum performance and dedication.
• Evaluate performance by analysing and interpreting data and metrics.
• Lead relationships with partners/vendors.
• Leading customer awareness sessions and diagnostic activities.
• Assess Global Mobility market trends to share with team to shape solution (for example analytics and insights).

Experience and skills

• Minimum of 5 years of proven experience in global mobility / global compensation role, large scale.
• You can digest information from multiple people, data sources and self-driven research and deliver concise business updates and suggest process, business and technology improvements both internally and externally.
• You are able to act independently.
• You are solution driven.
• You are customer centric.
• You hold a Bachelor’s degree; however we will consider relevant experience (min. 5 years).
• You have been a manager within end-to-end projects with proactive management and working to deadlines.
• You have understanding and adherence to quality and risk management.
• You are excited by delivering excellent customer service and have a keen interest in interacting with clients both in person and virtually.
• You have a proven track record of customer success making data-driven decisions and leading complex customer relationships.
• You have extensive knowledge of digital tools e.g. Microsoft Office Suite, data visualisation, project management etc.
• You have experience managing and working effectively with a team.
• You have a logical approach to solve business challenges.
• You are comfortable with numerical problems.
• You are comfortable to make decisions based on datasets of varying sizes.
• German Language to a business standard (preferred)

Additional information

• Our office is based in Windsor.
• The role may involve some travel to both customer and partner sites based in the UK and Europe. There may be a requirement for global travel in the future.

About Global Expat Pay

We are simplifying global mobility data and payments. We do this by integrating data across multiple vendors and systems into one simple platform to make the operational management of international assignments more efficient and payments more accurate. Global Expat pay provides a single, trusted source of information that ensures expatriates (internationally mobile employees) can enjoy a seamless global working experience.

Description

Global Expat Pay is experiencing rapid growth and we now have an exciting opportunity for a Customer Success Junior Consultant to join us.

As part of the Customer Success team, you will have responsibility for day-to-day service delivery to our customers. This includes supporting the activation of new services and ensuring an excellent customer experience as part of our service delivery. You will also work closely with our customers to help identify improvement areas and implement new processes according to their operational needs.

Responsibilities

• Support the day-to-day delivery service to our customers
• Collaborate during customers and new services activation
•  Track customers’ operational needs and requirements
• Recognise and implement process improvement opportunities

Experience and skills

• Bachelors or Masters degree is required, but relevant experience will also be considered (minimum 2 years desired)
• Project management and service delivery experience desired
• Linguistic (Japanese is a plus), numerical and/or business skills
• Curiosity to innovate and simplify processes using technology-driven solutions
• Ability to work collaboratively with customers and team members to achieve the right outcomes
• Ability to articulate and apply logical decision-making
• Proactive management of workload and deadlines
• Excellent verbal and written communication skills

Additional information

• Our office is based in Windsor.
• The role may involve some travel to both customer and partner sites based in the UK and Europe. There may be a requirement for global travel in the future.

About Global Expat Pay

We are simplifying global mobility data and payments. We do this by integrating data across multiple vendors and systems into one simple platform to make the operational management of international assignments more efficient and payments more accurate. Global Expat pay provides a single, trusted source of information that ensures expatriates (internationally mobile employees) can enjoy a seamless global working experience.

Description

Global Expat Pay is experiencing rapid growth and we now have an exciting opportunity for a Junior Data Analyst to join us.
As part of the Customer Success team, you will be responsible for performing various functions to support our customers, including collecting data from multiple sources to ensure accurate and timely delivery of operational processes, and transform big data into easy and simple to understand visual reporting, such as dashboards, flowcharts and graphs.

You will also be able to develop data analysis to identify useful trends and provide the team with relevant information that will facilitate customer conversations and help them make informed decisions, and monitor data analysis performance to identify opportunities for improvements.

Responsibilities

• Oversee the data collection and validation process, and ensure all data is uploaded and readily available in the Global Expat Pay digital platform and analytics database
• Act on cases and provide case summaries for referral to relevant team for follow-up review and action
• Conduct research on specific queries raised by our customers or internal teams, and other relevant information related to individual queries or systemic issues
• Examine and evaluate existing business practices and systems, and offer suggestions aimed at creating efficiency and streamlining operations
• Utilise analytics tools and methodologies to carry out statistical analysis and business reporting as required
• Analyse the firm’s operations for assignment trends, costs and demographics to support customer needs and requirements
• Use historical data sets to model and forecast business trends
• Apply predictive analysis and tools to forecast and employ business analytics (including an enhanced ability to quantify and qualify data)
• Undertake operational research to identify and recommend optimal/near-optimal solutions to complex challenges.
• Monitor for new tools and techniques to advance our analytics capabilities
• Understand client data landscape and report to team members changes and opportunities
• Support sales process by providing insight into data, supporting the message and proposition
• Create and maintain client service reports which illustrate the value of our service by providing them with new insights into their data

Experience and skills

• Bachelor’s or Master’s degree in Information Management, Computer Science, Mathematics, Engineering or in a technical field is required, but relevant experience may also be considered (minimum 2 years desired)
• Must have advanced computer skills and knowledge of multiple databases to undertake querying, creation of tables and formulas
• Advanced Excel skills mandatory
• Knowledge of data analysis software to provide quantitative and qualitative data analysis, and ability to develop concise summaries targeted at decision points
• Understanding of project management (Agile, Prince2, etc) is preferred, but not essential
• Organised and able to drive projects through completion within agreed timelines and budgets
• Can work effectively in a team-oriented environment, and independently in a fast-paced, and changing environment
• Attention to detail
• Verbal and written communication skills

Additional information

• Our office is based in Windsor.
• The role may involve some travel to both customer and partner sites based in the UK and Europe. There may be a requirement for global travel in the future.

About Global Expat Pay

We are simplifying global mobility data and payments. We do this by integrating data across multiple vendors and systems into one simple platform to make the operational management of international assignments more efficient and payments more accurate. Global Expat pay provides a single, trusted source of information that ensures expatriates (internationally mobile employees) can enjoy a seamless global working experience.

Role – Customer Success Team Intern

You will be a key member of a fast-moving technology scale-up and will be empowered to influence customer related decisions and projects for the future of the business.

Your role will be customer centric, with a key focus on maintaining existing relationships and ensuring excellent customer service. Within this role, the Global Expat Pay consultants are committed to ensuring that the hired interns will be trained on client interactions, documentation preparation, and project coordination.

The intern position is a 3-month position with the potential to continue into a full-time role after completion of the internship.

Responsibilities:

• Co-ordinating international payrolls, reviewing and validating data returned by participants, analysing results, and communicating findings.
• Suggesting system enhancements and testing new features in online platform.
• Playing an active role in managing relationships with customers.
• Managing relationships with external vendors.
• Contributing to business marketing content, e.g. social media posts and website blogs.

Experience and Skills:

Essential

• You have an undergraduate degree.
• You have pro-actively worked in end-to-end
• You have proven capabilities of working to deadlines.
• You have an interest in learning how to interact with clients on a global scale.
• You have excellent verbal and written communication skills with the ability to work collaboratively, supporting customers and team members.
• You have working knowledge of digital toolsg. Microsoft Office Suite.
• You have experience collaborating and working effectively as part of a team.
• You have a flexible working style and are ready to learn.

Desired

• You are comfortable to make decisions based on datasets of varying sizes.
• You have experience creating customer presentations.
• You have a curiosity to innovate and simplify processes using technology-driven solutions.
• You have a logical approach to solve business challenges.
• You are comfortable with numerical
• You have working language skills, most preferably in German speaking.

Additional information

• We believe in hybrid working in line with business and customer requirements.
• Coaching and 1:1 support is offered throughout the internship.
• Our office is based in the centre of Windsor situated by Windsor Castle, easily accessible by road and train.
• Benefits for full time employees:
  • A minimum of 25 days holiday per year, your Birthday off, Pension, Health Insurance.
  • Salary – Highly competitive.
  • Equity that enables you to be a shareholder of the company.
  • Twice annual bonus scheme based on company and individual performance.
  • Monthly company socials and events and relaxed office environment.

About Global Expat Pay

We are simplifying global mobility data and payments. We do this by integrating data across multiple vendors and systems into one simple platform to make the operational management of international assignments more efficient and payments more accurate. Global Expat pay provides a single, trusted source of information that ensures expatriates (internationally mobile employees) can enjoy a seamless global working experience.